Shipping and Returns

We work with express transport services for mainland shipments. The term 24/48h refers to the type of shipping service, not to a guaranteed next-day delivery, although orders are normally delivered on the next business day.

Orders placed during morning hours, Monday to Friday, are usually prepared and shipped on the same business day. Once collected, the estimated delivery time is approximately 24/48 working hours (mainland Spain) under normal conditions.

However, delivery times depend exclusively on the logistics company, so they cannot be guaranteed 100% (public holidays, peak season, logistics incidents or certain areas may cause occasional delays).

🇪🇸 Spain (Mainland)

• 24/48h Express

  • Free for orders over 65€

  • 6,49€ for orders below 65€

🇵🇹 Portugal (Mainland)

• 24h/72h Express

  • Free for orders over 65€

  • 6,49€ for orders below 65€

🇪🇸 Balearic Islands

• Express (1-4 working days)

  • 6,49€ for orders over 65€

  • 10,99€ for orders below 65€

🇪🇸 🇮🇨 Canary Islands, Ceuta and Melilla

• Custom shipments: contact us so we can arrange the best shipping solution.

🇬🇮 Gibraltar

• 24/48h Refrigerated Express

  • Free for orders over 65€

  • 6,49€ for orders below 65€

🇪🇺 Shipping to EUROPE

• Shipping times vary depending on the delivery region, normally between 3-5 working days from when they leave our warehouse. We are working to provide more specific delivery times by destination.

PROMO: Countries marked with 🏷️ have promotional shipping for a limited time.

Returns and refunds policy

At Mascraft, we take customer satisfaction very seriously. Due to the nature of our products, which are perishable, our returns policy is designed to be fair and clear under current legislation:

Products eligible for return or refund:

• Products that arrive broken or with clear manufacturing defects.
• Products that do not match your order (wrong product).

Return conditions:

Timeframe: returns must be made within 14 calendar days after receiving the order.

Product condition: products must be in their original condition, unopened and in their original packaging, except for defective products.

Return process:

Notification: if you wish to return a product, contact us within the indicated period, providing details of the issue and photographic evidence where applicable.

Review: we will evaluate your request and notify you whether the return is approved or rejected.

Return shipping: if the return is approved, we will provide instructions for sending the product back. Return shipping costs will be covered by Mascraft only in cases of defective products or shipping errors on our part.

Refund or exchange: once the returned product is received, we will process the refund or exchange. Refunds are made through the original payment method and may take several working days to appear in your account.

Exclusions:

Products purchased during special sales or with clear discounts, such as "last chance" or "damaged/imperfect" products.

Gift cards and other non-physical products are not eligible for return.

If you have any questions about your return, please contact us. We are here to help.

Mascraft.